Testimonial

“It’s running like clockwork.”

We’re happy to make your life easier and take care of all the work involved before, during and after a move. This was certainly the case on a lovely, sunny April morning in Baselland. We interviewed Mrs Marcelline G. whilst she was moving house: we sat relaxed on the sofa amidst empty cupboards and shelves. Surrounded by the hard-working staff from our partner company, Mrs Marcelline G. told us about her experiences and impressions.

Ms G., how did you find out about our removal service?

Mrs Marcelline G: “I’ve been a customer of Pro Senectute in both Basel cantons for a long time. I’ve attended courses, including fitness classes, and I receive your leaflet twice a year listing all your offers and services. That’s how I found out about the removal service. Whilst planning my move, I rang Ms Caroline Svoboda and she came round with a member of staff from Casa Hirsbrunner. Straight after our conversation, I received a fantastic quote. I have to say quite openly and honestly that no other company offered me such a competitive quote as Pro Senectute beider Basel. The best thing about it is that all the items I no longer want aren’t simply thrown away! They’re sorted through by the staff and passed on. So anything that might still be of use is donated to people in need in Basel and the surrounding area. This is also part of the service and is included in the price. It’s really brilliant!”

What do you like best about it?

Mrs Marcelline G.: “At first I thought it was only for older people. However, I was wrong: anyone can contact Pro Senectute in both Basel cantons if they’re moving house, clearing out a property or need something disposed of. It’s for everyone, and everything’s included in the flat-rate price. I’m very impressed. My daughter is also delighted with this service.»

Seniorin befindet sich in ihrem Wohnzimmer und hebt nach einem Umzug die Daumen in die Höhe.
Zwei Männer laden Möbel aus einem Umzugswagen.

Is everything going according to plan and as you’d hoped?

Mrs Marcelline G.: “The staff arrived at my home at 8 o’clock sharp. Things moved along at a brisk pace; everything was ready in no time at all. The lads are very friendly. And if I have a special request, they accommodate it. Everything is going to plan and exactly as I’d hoped. The whole thing is a great experience.”

What’s it like for you to be moving house during the coronavirus pandemic, with all the safety measures in place?

Mrs Marcelline G.: “We’ve been used to the safety measures and face masks for some time now. The removal team keeps their distance and everyone wears their masks impeccably. I’m very happy with the situation and everything involved. And actually, I don’t really think it’s anything out of the ordinary for people to wear masks anymore. As I said, we’re all well used to it by now, aren’t we?”

Mann steht mit gehobenem Daumen neben einer Umzugskiste in einem Lastwagen.
Zufriedene Seniorin sitzt nach einem Umzug auf ihrem Sofa.

It’s great that everything’s going so well. What experiences have you had during your other house moves?

Mrs Marcelline G.: “When I moved 12 years ago and organised everything myself – that is, with the help of colleagues – I had a bad experience. I appreciate all the more that I can rely completely on Pro Senectute in both Basel cantons and on Casa Hirsbrunner. The well-coordinated removal team arrived on time, and the staff carried out the work very reliably and with care. Back then, my removal helpers suddenly stopped turning up! And we hadn’t even finished yet. Today, everything is perfectly organised. It’s running like clockwork.”

Photos & text: Lucy Saam

Would you like to find out more about our removal service and our other services?
Give us a call – we’d be happy to advise you, with no obligation.

Monday–Thursday, 8.30 am–11.30 am and 2 pm–4 pm